By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to relaxholidayrentals.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and relaxholidayrentals.com.au’s rights and obligations to each other.
It is an essential pre-condition to you using our website that you agree and accept that relaxholidayrentals.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), relaxholidayrentals.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.
Delivery of Holiday Rental booking service is via a Booking Confirmation email sent upon receipt of your booking,afteryou have agreed to the Holiday Rental Agreement, andpayment in full for the booking has been received by us. Your stay dates and the property you have booked are as per your Booking Confirmation, and in accordance with the Holiday Rental Agreement. Amendments to your booking are made at the discretion of relaxholidayrentals.com.au. APre Check-inInformation email will be sent within 7 days of your scheduled arrival date, and includes a reminder to pay your Bond.
Bond (also referred to as Security deposit or Damage deposit)is payable to cover any: damage to or removal of property; excess cleaning if the property is not returned in the condition required at check-out; failure to adhere to check-in or check-out times; or failure to adhere to house rules. Bond amount may vary for each property and for different booking types.Standard bond amount is AUD $500.00 unless otherwise stated in the booking process or Holiday Rental Agreement. Bond is Payable via EFT to Relax Holiday Rentals Pty Ltd account, at least 48 hours prior to arrival. If we have not received bond by this time,the booking may be cancelled without refund. Bond amount withheld at check-out is at a cost deemed fair by us. Further charges may apply if Bond amount doesn’t cover cost to rectify the problem or damage.Any Bond amount to be returned to you will be refunded within 7 days of check-out.
We are not responsible for delayed or not-delivered emails /correspondence due to circumstances that are out of our control, such as internet access, firewalls, servers, junk mail settings, incorrect email address supplied, changing email address, etc.Should you have any technical problems, or have not received correspondence in these time-frames, please contact us so we may try to assist you.
relaxholidayrentals.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Cancellation fees apply. Should you wish to cancel or reschedule, please contact us immediatelywith a valid reason. When a booking is confirmed we reserve the booked property for the dates/times listed. Therefore if a booking is cancelled, cancellation fees may apply.Different cancellation fees apply for each property. Cancellation fees may vary for dates/seasons.Cancellation fee percentagemay also vary depending on the length of time to your booking dates, such as 90 days, 60 days, 30 days, 14 days, or 7 days terms. See Cancellation Fees specific to that property when booking. Unless otherwise stated in the booking process or Holiday Rental Agreement, cancellation terms are as follows. Standard Dates cancellation terms: Over 60 days = no fee, Over 30 days = 50% fee, Within 30 days = 100% fee (no refund); or Peak Seasoncancellation terms: Over 90 days = no fee, Within 90 days = 100% fee (no refund).
All refunds are made at the discretion of Relax Holiday Rentals Pty Ltd.Valid / approved refunds will be processed promptly and payment made by the same method that you made payment. If the refund is approved by us, any fees incurred by Relax Holiday Rentals Pty Ltdwill be deducted from the amount refunded, such as: payment gateway fees (ie. Stripe); credit card or merchant fees; Online Travel Agent fees (OTA’s); Channel Manager fees; or other fees incurred.
relaxholidayrentals.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between relaxholidayrentals.com.au and the owners of those websites. relaxholidayrentals.com.au takes no responsibility for any of the content found on the linked websites.
relaxholidayrentals.com.au’s website may contain information or advertisements provided by third parties for which relaxholidayrentals.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
To the fullest extent permitted by law, relaxholidayrentals.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. relaxholidayrentals.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of relaxholidayrentals.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. relaxholidayrentals.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
relaxholidayrentals.com.au may be required, in certain circumstances, to disclose information in good faith and where relaxholidayrentals.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of relaxholidayrentals.com.au. relaxholidayrentals.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then relaxholidayrentals.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. relaxholidayrentals.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
relaxholidayrentals.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
These terms and conditions represent the whole agreement between you and relaxholidayrentals.com.au concerning your use and access to relaxholidayrentals.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and relaxholidayrentals.com.au that results in litigation then you must submit to the jurisdiction of the courts of Victoria.